USPS Priority Mail

Frequently Asked Questions

• What is an expedited shipping service?

  The definition of 'expedite' is to make an action or process happen sooner - so when it comes to courier services expedited shipping means a faster than standard shipping service, delivered by a premium courier company.

  It is an alternative to Ground shipping or tracked mail and can ensure a package is shipped quickly and safely. You can discover more about expedited courier services and which ones are available to book with Parcel Monkey here. 

  Our expedited courier services are suitable for eBay sellers, Amazon retailers, and small businesses and can be used to send all kinds of items of varying shape and size. We offer further advice on what courier will suit you best here.

   

  Still need help?

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• Can I send clothes via courier?

  Packages that contain clothing are booked in every day via Parcel Monkey, as customers look to save money on sending clothes all over the globe. Our shipping calculator will find you the best prices around with well known and trusted couriers, who provide a quality delivery experience.

  We help not only individuals but small online businesses too that are selling clothing online and ship to their customers all around the globe. Some even use our cheap international shipping for handling returns as well.

  Other customers are only shipping within one country and make the most of our affordable Domestic services whilst other people use us to send old clothes to friends or family who live overseas and choose a more economically priced courier such as DHL eCommerce. 

  Packaging Clothes

  Clothing is generally sent with no problems especially if it is being sent inside a country but it is important that when shipping clothes they are packaged and labeled correctly. Suitcases should not be sent unless they are packaged within a box with UPS or DPD. 

  Labels can easily come off suitcases so attach them in a label tag to the handle. Ensure the case is not overfilled and be closed properly. 

  Neither Parcel Monkey or the courier partner will not be liable for loss or damage to incorrectly packaged items. Please take the time to package your box or suitcase correctly and read our packaging advice before shipping. 

  Customs and Prohibited Items

  Before shipping clothes internationally, check that the country you are shipping to does not have any restrictions on importing clothing, particularly 'used' clothing. You can find a list of countries where we are aware of import restrictions on clothing on our shipping clothing page. However, this is not an exhaustive list, so always check with the customs authority for the country you're shipping to. 

  If customs documents are required, be sure to clearly list all the clothing items you are sending, e.g. 3 x blue shirts, 2 x pairs of yellow socks. 'Clothing' or 'men's clothes' is not enough detail. This form should be attached to the outside of the package in a clear wallet or envelope marked 'Customs' and be securely attached so it can't come off and get lost during transit. Please note you should also provide a local contact number for the recipient in case any customs duty is owed. This will need to be paid by the recipient before the package can be delivered. 

  No aerosols or liquids should be sent, nor food, batteries or anything flammable. Sending items like this will mean your box could be held and delayed, or potentially even returned at the sender's expense. 

  We offer further advice on shipping clothes here. 

  Still need help?

  Ask a general question Report an issue with an order

• How do I get a shipping quote?

  Getting a shipping quote is really simple with our easy to use quote engine.

  We can save you time and money as we group together all the best courier services to ship your package with in one place so you can pick and choose the perfect courier for your package. 

  All you need to do is-

  1. Select the country you are shipping from and the country you are shipping to

  2. Add the weight of the package 

  3. Select the courier service that matches the delivery time frame you need and that suits your budget. 

   

  We then take a few more details from you including the exact dimensions of the package which is very important to ensure you pay the correct price to have your item shipped in the US or internationally. 

  Please also provide contents of the shipment are and the correct value and description of the goods inside your package. This is all vital information when booking your shipping, as the couriers need to know exactly what is going through their delivery network as do Customs if shipping overseas. 

  Our shipping calculator will always give you a range of prices and couriers to choose from so you can book the best service to match your needs. Please be sure to add accurate details to get the correct shipping costs for your parcel, failure to do so can result in the item being returned or held up. 

  If you want to get multiple shipping quotes all at one time, we now offer Bulk Shipping tools. These allow you can connect your Shopify store or eBay account and your orders on those marketplaces will be mapped to the best shipping prices we can offer, ready for you to book. 

  Still need help?

  Ask a general question Report an issue with an order