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  2. FAQs

Collections

  • What is the cut off time for booking in a collection?

  • How do I cancel my collection?

  • Can I rearrange my collection?

  • My parcel has not been collected, what can I do?

  • Can I have multiple packages collected?

  • Do you offer weekend collections?

  • Can you collect my package today?

  • What time will my package be collected?

  • Can I arrange for it to be collected from someone else?

  • Will you collect my parcel?

  • What is a hybrid courier?

Drop Off Services

  • Where is the nearest package drop off point?

  • Do you have a drop off service?

Delivery

  • Do you offer door to door delivery?

  • Can I ship large or heavy packages?

  • What is an expedited shipping service?

  • How do I track my parcel delivery?

  • What time will my item be delivered?

  • How long will it take for my package to be delivered?

  • My package is lost- what should I do now?

  • Do you offer cheap international shipping services?

  • What should I do if my package is late?

  • What happens if my item arrives damaged?

  • My item is being returned what do I need to do?

  • Can my item be delivered on the weekend or Bank Holidays?

Pricing and Booking

  • What cheap shipping service can I book?

  • How do I get a shipping quote?

  • Is Parcel Monkey free?

  • How is Parcel Monkey so cheap?

  • What can I send using your package delivery services?

  • Can I add protection cover to my order?

  • What payment methods can I use to place an order?

  • Why can I not get a shipping price for my destination?

  • How much does it cost to ship a package to...?

  • What are the size restrictions for shipping my package?

  • What is volumetric weight?

  • I do not know the weight or dimensions of the package- can I book?

  • Why am I being asked to verify my identity?

  • Are your services suitable to ship my eBay items?

  • What are Parcel Monkey Secret Deals?

  • I am a small business, can I make use of your cheap shipping?

  • Can I save addresses?

General Enquires

  • What is a courier partner?

  • Why do I have two shipping labels?

  • When should I escalate a conversation with support?

  • Can I ship auto parts via a courier?

  • I have forgotten my password, can you help?

  • Do you offer business shipping rates?

  • How do I report a problem?

  • Do Parcel Monkey have a contact phone number?

  • Can I send clothes via courier?

  • Do you have a courier for exercise equipment?

  • Can I send to a PO Box address?

  • Is it possible to ship a tent using your courier services?

  • Can I ship a wedding dress?

  • Can I send toys via a courier?

  • Can I use Parcel Monkey for shipping vinyl records?

Documents

  • What documents are needed to ship outside of the EU?

  • When will my label be available?

  • What documents do you need to attach for shipping within the EU?

  • How do I get my shipping label for my package?

Customs

Common questions about Customs Clearance

  • How do I fill out a customs form for international shipping?

  • How do I attach my customs documents?

  • What is DDU and what is DDP?

  • Will my package be subject to customs charges?

  • My tracking says there is a customs issue? What should I do?

  • How much is UK import tax?

  • Why can’t I return a parcel to Amazon?

  • Who has to pay the customs duty and how?

Packaging

  • How should I package my parcel?

  • Do you offer a packaging service?

  • How is my package handled during shipping?

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