Change your Language, Currency and Measurement Preferences.

  • Send a Parcel
  • Tracking
  • Login
  • Sign up

Frequently asked questions

Get an instant quote and book now

Where's your parcel going?

Get a Quote

kg
  1. Home
  2. FAQs
  3. Delivery

What happens if my item arrives damaged?

Packages from time to time can be damaged in transit, so this is why it is imperative that you pack them correctly to reduce the risk.

If your package has arrived and it is damaged, you will need to log in to your account and next to the order, hit the report a problem button.

We can then step into assist you and begin the damaged process to rectify your issue with the carrier and the claims team.

Still need help?
Ask a general question
  • Home
  • Send a Parcel
  • Track a Parcel
  • FAQs
  • Preferences
  • Site Search
  • About Us
  • International Shipping
  • Domestic Shipping
  • Shipping Companies
  • International Parcel Delivery
  • Blog
  • Delivery Services
  • Selling Guides
  • How To Guides
  • Terms & Conditions
  • Acceptable Use Policy
  • Privacy policy
  • Cookie policy
  • Hope for Children
  • Sitemap
  • © Parcel Monkey 2021
American Express Diners Club Discover MasterCard PayPal VISA

TrustPilot logo

  • Español
  • English
  • australia
  • belgië
  • deutschland
  • españa
  • france
  • italia
  • nederland
  • united kingdom
  • united states
We offset our carbon footprint via Ecologi
  • Basket
  • Home
  • Send a Parcel
  • Track a Parcel
  • Login / Register
  • Orders
  • International Shipping
    • Africa
    • Asia
    • Caribbean
    • Europe
    • Middle East
    • North America
    • Oceania
    • South America
    • All shipping destinations
  • Domestic Shipping
  • Delivery Services
    • Expedited Shipping
    • Flat Rate Shipping
    • Ground Shipping
    • Overnight Shipping
    • Shipping Large Items
    • Small Package Shipping
    • Standard Shipping
    • ePacket Shipping
    • All delivery services
  • Shipping Companies
    • Aramex Shipping
    • Australia Post
    • BPost Shipping
    • Chronopost Shipping
    • Colissimo Shipping
    • DHL Shipping
    • DPD Shipping
    • Parcelforce Shipping
    • Purolator Shipping
    • TrakPak Shipping
    • USPS Shipping
    • All shipping companies
  • Blog
  • How To Guides
    • How to attach customs documents
    • How to ship fishing rods
    • All shipping guides
  • About Us
  • Site Search
  • FAQs
  • Preferences