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Parcel Monkey is happy to help you find a reliable courier for all your cross-border shipping needs, however, it is down to the sender to prepare the package before it is shipped.
This is a vital part of the process of shipping either domestically or internationally, as couriers use vast networks and your package will be in transit with thousands of others going through airports, depots, and warehouses.
If you follow our packaging advice closely, it will provide you with a guide to follow to make sure there will be no issues. Once you have packaged your items, choose a reliable courier service to ship with.
Remember it is the sender's responsibility to reduce the chance of damage in transit, courier networks are huge carrying masses of parcels so be sure to pack your items as best you can to reduce the risk of any issues. SSS
Don't think that just because your package is being shipped Next Day that you don't need any extra packaging. An extra few minutes wrapping and securing your item can save an hour or more sorting out a claim with the protection cover policy that often comes with a delivery order. A comprehensive Parcel Monkey packaging guideline list can be found here.
Shipping labels are highly important to attach correctly as they contain all the vital delivery information. Make sure you take the following steps to label your package correctly as per the advice from global delivery experts DHL below.
For some of our services like DHL eCommerce, the label will only have the delivery address in the USA which is our sorting facility. When your package arrives here, the international label will be added and your package shipped overseas.
For international shipments, a minimum of 3 invoices should be affixed to the outside of the package alongside the label. They should be placed in a plastic wallet or envelope. If you do not have one of these you can attach an envelope marked as 'Customs' and attach this securely to the outside of the box. We have further Customs Advice available to ensure you can ship packages internationally with no problems.
Once your package has been prepared it is then time to weigh it. Do not weigh the contents before you package it as by the time you have packed it the box will be bigger and could be heavier too. The couriers use dimensional weight to work out the cost of shipping, so this is built into our shipping calculator but it does rely on the sender providing the correct package details.
We have an extensive prohibited & restricted items list which is built upon from the advice of our courier partners who actually courier the goods. When shipping overseas, you should also check the destinations lists too.
Some items to avoid posting include;
• Lithium batteries by air
• Alcoholic beverages
• Perishable items
• Animals, animal parts, livestock, and insects
• Cashiers or travellers cheques
• Cigarettes (tobacco and tobacco products)
• Credit or debit cards
• Drugs (prescription and medicines)
• Important documents (passports, tenders,
share and option certificates)
• Jewellery or valuable items of wear
• Money orders
• Negotiable instruments in bearer form
• Plants (including living plants, parts of plants,
fruits, vegetables and seeds)
• Precious stones or metals
• Unprotected furniture
• Weapons, explosives and munitions
If you want to learn more about how to then send your package we have some useful shipping advice.