Customer Reviews For DHL Express International
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Old clothes/personal items stuck in customs for 9 days
By Eric on 22/08/2018
The pickup went smoothly, but when the package arrived at customs, the drama began:
First I get an e-mail from DHL, asking for a copy of my airline ticket, travel documents, passport, and a declaration that the contents were personal items. I then called them at DHL and was told that I need to send an e-mail to them stating that I need to claim "Verzollung zum Freienverkehr" and that I had no proof of payment (obviously, all old clothes), and a list of the items and their claimed value. During the next following 7 e-mails I had to also send some other random forms, and in the end they wanted my home address, to show it wasn't for work purposes... like my job somehow requires my old clothes? Finally, got it 12 days after the pickup (advertised as 1-6 day shipping).
Long story short, if you are looking to send a package of personal items from the US to Germany and you don't want a headache don't.
EDIT: upgrade to 3 stars after explanation from agentAgent replied on 22/08/2018
Dear Eric,
I'm sorry for what happenned with your shipment. By experience I can tell you that the courier cannot be held responsible for the customs process. Usually it gets smoothly to clear personnal items from customs in any country. Germany is a litttle more drastic concerning the content of the parcels. It's not the majority for the cases.
Best regards
Valerie
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By Faisal Qadri on 17/08/2018
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By Matthew S Cleary on 12/08/2018
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Viking / Celtic shield
By bobby l curnutte on 05/03/2019
good
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Anyone there?
By Travis Anderson on 01/08/2018
Shocking! No response from CS- Takes forever to get any updates or a response. What is going on? When will this get picked up?? Will it ever?? Please get back to me asap? I need this parcel urgently.
Agent replied on 02/08/2018
Hi Travis,
We've booked the collection for this shipment. Your ref and other details were comunicated trough the CRM.
However so that the collection takes place efficiently it's better to provide a mobile phone number.
Kind regards,
Anass - My Flying Box