Customer Reviews For EMS Parcel Post

Product still not delivered.

By Kelly Shideler on 21/09/2022

The shipment was slow to arrive to the country. It has been sitting in Spanish customs ever since because the courier didn't file the paperwork and contact information correctly in their system.

I like EMS

By JC on 14/09/2022

I like to send big heavy things internationally. I like cheap prices. Been using EMS Parcel Post (Parcel Monkey) for years.

By Curtis L Adams on 14/09/2022

Service states up to 17 days delivery time and so far, both shipments have taken way beyond that. First shipment was about 4 weeks this second shipment took from August 8th until September 14th so that was basically 5 weeks. Unfortunately, it is the only service that will insure a shipment so if we need that service, we have to use EMC. And while the cost is more reasonable than all the other couriers if the time estimate would simply be honest about the length of time it will take it would not be a big issue, but you tell a customer 3 weeks and they are expecting it in 3 weeks. When it takes 5 they go batty on you and who needs that.

By Miguel A Hombrados on 14/09/2022

Im quite unhappy. I sent 5 parcels from USA to Spain because I am moving. According to Spanish regulation, your parcels are exempt of custom fees and taxes if they correspond to objects of a relocation. I attached all the documentation required on the parcel.
Out of the 5 parcels, only in 2 so far I got contacted by the shipping company to start the process that verifies that Im actually eligble for that exception. In another 2, I did not recieve notification or anything, I just received the parcels at home and the delivery guy requested me to pay the taxes in cash.
The 5 parcels included the same documentation and contained similar items, however some were considered for exemption and some no.
I understand that this is decision of the customs authority, but I believe the shipping company should've notified me or keep me uipdated of what was going on.

Great customer Service

By Brianna Pittman on 13/09/2022

Service was ok, there were many delays to ireland and it took over a month for the package to arrive though so be prepared to wait awhile. Other than that customer service was great and they helped me throughout the whole process.