Customer Reviews For EMS Parcel Post
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Worst experience EVER
By Mike Camino on 21/11/2023
Terrible service. Package has been lost for 25 days now and neither EMS nor Parcel monkey can locate it. It was supposed to be deliver 25 days ago and all of the tracking numbers provided are fraudulent. I got ripped off and scammed.
Agent replied on 21/11/2023
We understand your concern. Please note the parcel has not yet processed by China post and we are waiting for an update from them.
We push them and provide you the update asap. -
Horrible
By Brent Walker on 03/11/2023
Horrible
Agent replied on 03/11/2023
As we informed you earlier, all Israle parcels are on hold in the UK hub due to an emergency situation implemented. Once it is lifted up then we will dispatch the parcels.
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Horrible
By BB on 27/10/2023
20 days and package has not been shipped… use another courier service if you can. No one has helped. All they keep doing is giving me tracking numbers which do not change anything.
Agent replied on 27/10/2023
Kindly note that the parcel departed from UK hub on 25th Oct and it is in transit to its destination.
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By H on 15/01/2024
This is simply the worst service ever. They just informed me that my parcel was lost after over 10month. They kept saying the delivery wasn't unsuccessful due to the receiver, I also contacted the receiver in Spain, they never had the notification. When the parcel has to return to USA, they lost it. They finally admitted that the parcel was missing without any compensation.
Agent replied on 16/10/2023
Apologies for the inconvenience caused you and your customer. Upon checking your parcel we have identified that parcel was an unsuccessful delivery attempt on 13th Match due to the unavailablity of the receiver the delivery attempt also delivery note was kept in receiver permission, but missed to collecting the parcel from the Local post within given period, they initiated return to sender. However the parcel yet to arrive USA.
We enquired to destination post, no further response from them. We will keep you update once parcel is received or any details received. -
Yippee, another success
By cheryl lenhart on 13/10/2023
I am so happy, fantastic, another shipment made it safely to its destination!!! Thank you so much. You continue to save me so much money sending gifts to my grandchildren. Great job!!!