Customer Reviews For EMS Parcel Post
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By Clarence Guerrero on 30/05/2019
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By Amir Vafabakhsh on 23/05/2019
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extra charge for wrong listed size?
By Chris LaRosa on 07/05/2019
I don't understand why I was charged extra money for my package being "bigger than noted" when the box is a 14" x 14" x 14" which is what I noted it as and it is also written on the box itself. Not sure how it isn't a 14x14 box since it states that all over the box as its dimensions.
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LOST PACKAGE AND HORRIBLE CUSTOMER SERVICE
By Linda on 19/08/2019
August 2019 - LOST MY PACKAGE! I have been trying for 4 months to get information on where my package is. Parcel Monkey customer service is a joke. All you get are automated replies and canned answers. If you are lucky enough to "chat" with a real person, the answers are very vague. There is no option to call and talk to someone. I have asked for a phone number several times and to speak with a manager. My requests have gone unanswered. All I have been told is the package was being returned to sender, they don't know where it is, and they have contacted the carrier for more information. I would actually rate them 0 stars!
WE WILL NEVER USE PARCEL MONKEY AGAIN AND I RECOMMEND NO ONE USE THEM!Parcel Monkey replied on 21/08/2019
Hello Linda,
I am really sorry to hear about your package being lost in transit.
Our support team have contacted you regarding this issue and provided further advice on how to open a claim for your shipment.
Please kindly check your Parcel Monkey account for updates.
Once again apologies for any inconvenience caused.
Kind Regards
PM Team -
By Cindy on 17/04/2019
I think the service is better than OK. I gave 4 stars is because the package arrived later than I expected. I thought it would take 2 weeks, but it took about 3 weeks. If you are in the hurry, you may use another shipper which will cost more.