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Our customers can help other shippers who are looking for cheap package delivery services, find the best services we have to offer. By leaving feedback about our courier services, you can help others find the best in country couriers, international shipping services and best value for money delivery options.
Reviews help consumers make informed decisions about whether to buy a product or not so by collecting these from our customers we aim to help you find the best courier for your package.
The Parcel Monkey marketplace brings you a selection of well known couriers, so that when you want to send something you can compare a range of options and find one that suits your time frame and budget. With the reviews sat alongside each service, you can book the best option based on these factors and the feedback of those who have sent their items with the courier before.
We have worked hard to bring you some of the cheapest international shipping services, via our global shipping marketplace but we don’t want you to just take our word for it, so we are pleased to announce that our new Reviews feature is now live.
What matters to us most, is that customers who compare shipping rates on our website, have a great customer experience and find the best way to send their package. Having a reviews feature will be a key driver in helping us constantly improve.
We want our customers to be able to book a courier service using our marketplace in the knowledge that the service they are booking is quality and will ensure any package they send will arrive both promptly and safely.
We want to hear from you, let us know about the parcel delivery service you booked.
How much did you save on shipping your package?
Did you save time and money using our shipping marketplace?
Was it easy to get a cheap shipping quote from our shipping calculator?
Was it easy to book your package delivery service online?
Could you follow the package door to door easily using the tracking provided?
Was the delivery made quickly?
Would you use a courier booked with Parcel Monkey again?
Did your goods arrive with the recipient safely?
All of these questions are important to us as we look to bring you an ever improving service and the reviews will assist future customers.
To build trust in the courier services we provide via our marketplace, we now collect reviews from verified users who have experienced using our website and sent a package. Those customers who have, will be able to leave a review about Parcel Monkey and the courier services that are available on our site.
We make it easy to leave a review from your Parcel Monkey account as you can simply leave relevant comments regarding your order. Your feedback is important to us as it will help us improve the ease of booking a courier service online, ensure our pricing is as good as it can be and will highlight areas for improvement.
Customer feedback will of course be at the heart of the reviews and we have found that specific service feedback is often left after the customer has shipped their items. Consumers love being able to read up on what other people thought about a service they are not familiar with before they make a purchase.
If you haven’t heard of a service or a certain courier brand, the Parcel Monkey reviews allow you to access important information from those who have experienced it. We want you to know that what you are buying is both quality and value for money.
Our cross border, global shipping marketplace might be a new concept to some customers.
Many people assume the only way to send a package is via the Post Office and have not yet realised that you book a courier online via a parcel delivery comparison site to save both time and money.
We aim to make our site easy to use and encourage reviewers to share their experience to help others send their package from anywhere, to anywhere without the worry.
Customer reviews provide genuine product feedback in a clear and easy to understand manner. We have based our reviews feature on global eCommerce giant Amazon, as the majority of people are familiar with using their services and understand how their reviews work.
A five star rating will reflect when a customer is delighted with the courier service they have booked, and means they have booked a reliable, good value package shipping service and would use it again. Of course if something has gone wrong and the customer is dissatisfied, they may leave a one star rating.
In the unfortunate case of low star rating, the review will drive improvements by both Parcel Monkey and the courier who shipped the package. All customer feedback received is useful as we work towards bringing you better, more affordable shipping services.
The most important thing about our review community is that the reviews left by customers are both helpful and relevant, based on own honest opinions and experience. These reviews will then help other consumers, and provide us with feedback for areas of improvement.
A few examples of the types of customer reviews that we don't allow include-
A service provider posts a review of their own product, posing as an unbiased customer.
A customer, unhappy with their purchase, posts multiple negative reviews for the same product.
We have some review guidelines should you wish to find out more information about this.